Privacy Policy

Privacy Policy
Effective Date: 28 July 2025 | Last Updated: 28 July 2025

1. INTRODUCTION

Welcome to Autom8 (“we”, “our”, or “us”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.autom8aus.com and/or use our SaaS platform services.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Request a demo or consultation
Contact us through our website
Subscribe to our newsletter
Use our services

This information may include:

Name and contact information (email, phone number)
Company name and job title
Billing and payment information
Technical support communications
Usage data and preferences

2.2 Automatically Collected Information

When you access our website and services, we automatically collect:

IP address and location data
Browser type and version
Device information
Pages visited and time spent
Cookies and similar tracking technologies
Log files and usage analytics

2.3 Third-Party Information

We may receive information about you from third parties, including:

Business partners and referral sources
Social media platforms
Public databases
Marketing and analytics providers

2.4 Healthcare Data

As a provider of aged care integration services, we may process healthcare-related data in compliance with applicable regulations including ACQS standards.

3. HOW WE USE YOUR INFORMATION

We use collected information for:

Providing and maintaining our services
Processing transactions and billing
Communicating with you about our services
Providing customer support (with same-day technical answers guaranteed)
Improving our platform and user experience
Marketing and promotional communications (with consent)
Compliance with legal obligations
Fraud prevention and security
Facilitating aged care system integrations

4. INFORMATION SHARING AND DISCLOSURE

4.1 Service Providers

Third-party vendors who assist us in operating our business, including:

Cloud hosting providers
Payment processors
Analytics services
Marketing platforms
Customer support tools

4.2 Business Transfers

In connection with mergers, acquisitions, or sale of assets.

4.3 Legal Requirements

When required by law, regulation, or legal process.

4.4 Protection of Rights

To protect our rights, property, or safety, or that of our users.

4.5 Healthcare Data Sharing

Healthcare data is only shared as necessary for service provision and in compliance with applicable healthcare privacy regulations.

5. DATA SECURITY

We implement appropriate technical and organizational measures to protect your information, including:

ISO 27001 security standards
Encryption of data in transit and at rest
Regular security assessments
Access controls and authentication
Employee training on data protection

6. DATA RETENTION

We retain your information for as long as necessary to:

Provide our services
Comply with legal obligations (including healthcare data retention requirements)
Resolve disputes
Enforce our agreements

Healthcare data retention follows applicable regulatory requirements.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Delete your information
Restrict processing
Data portability
Object to processing
Withdraw consent

To exercise these rights, contact us at privacy@autom8aus.com.

8. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

Remember your preferences
Analyze website traffic
Improve user experience
Provide targeted advertising

You can control cookies through your browser settings.

9. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, particularly for healthcare data.

10. CHILDREN’S PRIVACY

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. HEALTHCARE DATA COMPLIANCE

11.1 ACQS Compliance

Our services comply with Aged Care Quality Standards (ACQS) requirements for data handling and privacy.

11.2 Healthcare Privacy

We adhere to applicable healthcare privacy laws and regulations in the jurisdictions where we operate.

11.3 Data Minimization

We collect and process only the healthcare data necessary for providing our integration services.

11.4 Healthcare Data Sharing